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Expand Up @@ -9,9 +9,9 @@ We must begin digital projects by exploring and pinpointing the needs of the peo
1. Early in the project, spend time with current and prospective users of the service
2. Use a range of qualitative and quantitative research methods to determine people’s goals, needs, and behaviors; be thoughtful about the time spent
3. Test prototypes of solutions with real people, in the field if possible
4. Document the findings about user goals, needs, behaviors, and preferences
4. Synthesize the findings about user goals, needs, behaviors, and preferences
5. Share findings with the team and agency leadership
6. Create a prioritized list of tasks the user is trying to accomplish, also known as "user stories"
6. Create a prioritized list of user goals
7. As the digital service is being built, regularly test it with potential users to ensure it meets people’s needs

### Key Questions
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