Problem description:
Today if you mark a chat as done this archives the chat unless you go to the All section. If a client comes back and continues to talk after the chat has been marked done by the operator it is likely to fall through the cracks and be missed by the operator. Let's fix that
Suggested solution:
When a client sends a message automatically set open: true
Problem description:
Today if you mark a chat as done this archives the chat unless you go to the All section. If a client comes back and continues to talk after the chat has been marked done by the operator it is likely to fall through the cracks and be missed by the operator. Let's fix that
Suggested solution:
When a client sends a message automatically set
open:true