From c2bbb7064baa04bd9ea0c4a1ff07c7ea6a212962 Mon Sep 17 00:00:00 2001 From: albinococonut <35704102+albinococonut@users.noreply.github.com> Date: Mon, 22 Jan 2018 12:50:37 -0700 Subject: [PATCH] Update 01.md Added the word "synthesis" in Checklist 4. "Synthesis" represents the process of combining research and understanding to create theories about what the research means. It's not simply a matter of creating a "prioritized list of tasks" based on what the "user is trying to accomplish." Often, the user does not know what she wants. It's our job, as designers, to understand a user's deep needs and desires and this is why synthesis is vital to the UX process. Changed Checklist 6. to read "Create a prioritized list of tasks of the user goals." To echo the sentiment above, the user may be "trying to accomplish" something that's not solving a deep need. Oftentimes, the user does not understand what he needs most. "If I had asked people what they want, they would have said faster horses." - Henry Ford. Also, eliminated language about "user stories". The term "user stories" is ambiguous and means different things to developers and designers - even varying in meaning amongst designers. For this reason, it should be eliminated in all UX conversation. --- _plays/01.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/_plays/01.md b/_plays/01.md index 29833811..dd6773d5 100644 --- a/_plays/01.md +++ b/_plays/01.md @@ -9,9 +9,9 @@ We must begin digital projects by exploring and pinpointing the needs of the peo 1. Early in the project, spend time with current and prospective users of the service 2. Use a range of qualitative and quantitative research methods to determine people’s goals, needs, and behaviors; be thoughtful about the time spent 3. Test prototypes of solutions with real people, in the field if possible -4. Document the findings about user goals, needs, behaviors, and preferences +4. Synthesize the findings about user goals, needs, behaviors, and preferences 5. Share findings with the team and agency leadership -6. Create a prioritized list of tasks the user is trying to accomplish, also known as "user stories" +6. Create a prioritized list of user goals 7. As the digital service is being built, regularly test it with potential users to ensure it meets people’s needs ### Key Questions