diff --git a/_plays/01.md b/_plays/01.md index 29833811..dd6773d5 100644 --- a/_plays/01.md +++ b/_plays/01.md @@ -9,9 +9,9 @@ We must begin digital projects by exploring and pinpointing the needs of the peo 1. Early in the project, spend time with current and prospective users of the service 2. Use a range of qualitative and quantitative research methods to determine people’s goals, needs, and behaviors; be thoughtful about the time spent 3. Test prototypes of solutions with real people, in the field if possible -4. Document the findings about user goals, needs, behaviors, and preferences +4. Synthesize the findings about user goals, needs, behaviors, and preferences 5. Share findings with the team and agency leadership -6. Create a prioritized list of tasks the user is trying to accomplish, also known as "user stories" +6. Create a prioritized list of user goals 7. As the digital service is being built, regularly test it with potential users to ensure it meets people’s needs ### Key Questions