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<!DOCTYPE html>
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  <title>Refund Policy — ReplyMind</title>
  <meta name="description" content="Refund Policy for ReplyMind subscriptions. 14-day money-back guarantee on all paid plans." />
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<div class="page-container">
  <h1 class="page-title">Refund Policy</h1>
  <p class="page-updated">Last updated: April 2026</p>

  <div class="guarantee-box">
    <div class="guarantee-badge">🛡️</div>
    <h3>14-Day Money-Back Guarantee</h3>
    <p>Try any ReplyMind paid plan risk-free for 14 days. If it's not for you, get a full refund — no questions asked.</p>
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  <div class="paddle-notice">
    <p><strong>Payments processed by Paddle:</strong> ReplyMind uses <strong>Paddle</strong> as our authorised Merchant of Record and payment reseller. All transactions are processed by Paddle, and refunds are issued by Paddle on our behalf. By purchasing a ReplyMind subscription you also agree to <a href="https://www.paddle.com/legal/buyer-terms" target="_blank">Paddle's Buyer Terms</a>. For billing support you may also contact Paddle directly at <a href="https://www.paddle.com/support" target="_blank">paddle.com/support</a>.</p>
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  <h2>1. Our Commitment</h2>
  <p>We want you to be completely satisfied with ReplyMind. All paid subscriptions are covered by a <strong>14-day full refund guarantee</strong> from the date of purchase, with no conditions and no questions asked.</p>

  <h2>2. Refund Eligibility</h2>

  <h2>2.1 Initial Subscription — 14-Day Full Refund</h2>
  <p>You may request a <strong>full refund within 14 days</strong> of your initial purchase date. This applies to all paid ReplyMind plans, whether billed monthly or annually. No reason is required.</p>

  <h2>2.2 EU / EEA and UK Consumers — Statutory Withdrawal Right</h2>
  <p>If you are a consumer residing in the EU, EEA, or United Kingdom, you have a statutory right to withdraw from your purchase within <strong>14 days</strong> of completing your transaction, in accordance with applicable consumer protection law and <a href="https://www.paddle.com/legal/buyer-terms" target="_blank">Paddle's Buyer Terms</a>. A full refund of the amount you paid will be issued to your original payment method. This right applies regardless of whether you have used the service during the 14-day period, unless you expressly agreed to immediate access and acknowledged that this right would be lost upon use.</p>

  <h2>2.3 Subscription Renewals</h2>
  <p>If you did not intend to renew, or were charged in error, please contact us within <strong>14 days</strong> of the renewal charge and we will issue a full refund for that renewal payment.</p>

  <h2>2.4 Free Plan</h2>
  <p>The Free plan requires no payment and therefore no refund applies.</p>

  <h2>3. How to Request a Refund</h2>
  <ol class="steps-list">
    <li><strong>Email us</strong> at <a href="mailto:hello@replymind.xyz">hello@replymind.xyz</a> with the subject line "Refund Request"</li>
    <li><strong>Include</strong> the email address associated with your ReplyMind account and your payment receipt or transaction ID (found in your Paddle purchase confirmation email)</li>
    <li><strong>We will respond</strong> within 1–2 business days to confirm and process your refund via Paddle</li>
    <li><strong>Refund processing</strong> typically takes 5–10 business days to appear in your account, depending on your bank or payment provider</li>
  </ol>
  <p>Alternatively, you may contact <a href="https://www.paddle.com/support" target="_blank">Paddle's support</a> directly to request a refund, as Paddle is the Merchant of Record for your transaction.</p>

  <h2>4. Refund Processing</h2>
  <p>Once a refund is approved, Paddle will issue the refund to your <strong>original payment method</strong>. Processing time is typically <strong>5–10 business days</strong> depending on your bank or card issuer. Your subscription will be cancelled and your account downgraded to the Free plan. You will receive a confirmation email once the refund has been processed.</p>

  <h2>5. Cancellation vs. Refund</h2>
  <p><strong>Cancellation</strong> stops future billing. You retain access to your paid features until the end of your current billing period and are not charged again. No refund is issued for the remaining days of the current period unless you request one within the 14-day refund window.</p>
  <p><strong>Refund</strong> returns the payment for the current period. Your subscription is cancelled immediately and your account is downgraded to the Free plan. To cancel without a refund, visit the Paddle billing portal linked in your subscription confirmation email, or contact us at <a href="mailto:hello@replymind.xyz">hello@replymind.xyz</a>.</p>

  <h2>6. Changes to This Policy</h2>
  <p>We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via our website or by email.</p>

  <div class="contact-box">
    <h3>📧 Need help or have a question?</h3>
    <p>Our team is here to help with any billing or refund concerns.</p>
    <a class="contact-email" href="mailto:hello@replymind.xyz">hello@replymind.xyz</a>
    <p class="response-time">⏱ We respond within 24–48 hours on business days</p>
  </div>

  <h2>7. Contact Us</h2>
  <p><strong>TIGERBESTBRANDS LLC</strong><br>5830 EAST 2ND ST. PMB 90171<br>CASPER, WY 82609</p>
  <p>Email: <a href="mailto:hello@replymind.xyz">hello@replymind.xyz</a><br>
  Website: <a href="https://www.replymind.xyz">www.replymind.xyz</a></p>
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